zepo99 Terms and Conditions
Please read these terms and conditions carefully before using the zepo99 platform. This is a binding agreement between you and us.
Table of Contents
- 01 General Provisions and Definitions
- 02 Eligibility and Account Registration
- 03 Account Security and Responsibility
- 04 Deposit and Withdrawal Policy
- 05 Bonuses and Promotional Offers
- 06 Gaming Rules and Fair Play Policy
- 07 Prohibited Activities
- 08 Responsible Gaming
- 09 Copyright and Intellectual Property
- 10 Limitation of Liability
- 11 Account Suspension and Termination
- 12 Changes to Terms and Termination
- 13 Contact and Dispute Resolution
01 General Provisions and Definitions
These terms and conditions ("Terms") form a legal agreement between zepo99 ("Platform", "we", "us") and every individual who uses this platform ("User", "you"). By creating an account on the zepo99 platform or continuing to use the site, you acknowledge that you have read, understood, and agreed to comply with these terms in full.
The key definitions used in these terms are as follows:
- "Platform" — The zepo99 website (zepo99.lat) and all its associated services.
- "User" — Any person who accesses, registers on, or uses any service of the platform.
- "Account" — A user's personal profile that enables them to use zepo99's services.
- "Funds" — Real money deposited into a user's account (Bangladeshi Taka / ৳).
- "Bonus Funds" — Additional credits granted as part of a promotional offer, subject to specific wagering requirements.
- "Gaming Activities" — All gaming activities available on the platform, including slots, cricket betting, blackjack, and live casino.
02 Eligibility and Account Registration
To use the zepo99 platform, you must meet the following eligibility requirements:
- You must be at least 21 (twenty-one) years of age.
- You must reside in a jurisdiction where online gaming is not legally prohibited.
- You must not have previously had an account terminated by zepo99.
- You must not be on a voluntary self-exclusion list.
- You must be acting on your own behalf, not as a representative of any third party.
All information you provide during registration must be fully accurate, up to date, and truthful. Only one account per person is permitted. Creating multiple accounts is considered a prohibited activity and all associated accounts may be closed.
03 Account Security and Responsibility
It is entirely your responsibility to keep your account password and login details secure. You are responsible for all transactions and activities carried out using your account.
- Never share your login details with anyone else.
- If you suspect unauthorized access to your account, notify us immediately via live chat.
- Always log out after using a public computer or shared device.
- Allowing anyone else to use your account is strictly prohibited.
- If you need to update your account information, contact our support team.
zepo99 will not be liable for any loss resulting from unauthorized use of your account if you did not notify us in time.
04 Deposit and Withdrawal Policy
All deposit and withdrawal transactions on zepo99 are governed by the following policy:
Supported payment methods: bKash, Nagad, Rocket, and Upay.
- Minimum deposit: ৳500 (per method).
- Minimum withdrawal: ৳1,000.
- Typical withdrawal time: 10 to 45 minutes.
- Identity verification must be completed before a withdrawal request is processed.
- Bonus funds cannot be withdrawn directly — applicable wagering requirements must be met first.
- In the case of suspicious transactions, zepo99 reserves the right to temporarily hold withdrawals.
- Each withdrawal request will be sent via the same method used for the original deposit.
- Withdrawals to third-party accounts are not permitted.
05 Bonuses and Promotional Offers
zepo99 provides various promotional offers and bonuses. To use these bonuses, the following terms must be followed:
Welcome bonus: 200% bonus on the first deposit, up to a maximum of ৳10,000. Wagering requirement: 20x (deposit + bonus).
- The welcome bonus can be claimed only once per user.
- Once a bonus offer is accepted, it cannot be cancelled.
- If wagering requirements are not met, the bonus funds will expire and be forfeited.
- While a bonus is active, bonus funds may only be used on eligible games.
- zepo99 reserves the right to modify, suspend, or cancel any promotional offer at any time.
- If a breach of bonus terms is suspected, zepo99 may cancel the bonus.
- Each bonus offer may have a specific validity period — see the offers page for details.
06 Gaming Rules and Fair Play Policy
All gaming activities on zepo99 are conducted according to specific rules. All games available on the platform are supplied by established game providers, including: Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and others.
- Game outcomes are determined entirely by a Random Number Generator (RNG).
- No game outcome is predetermined, and no guarantees are given.
- If a technical issue occurs during a gaming session, the records of the relevant transaction will be verified.
- Please verify all details carefully before confirming your wager amount.
- If a payout is incorrect due to a technical error, zepo99 reserves the right to make a correction.
- The rules for any specific game or tournament can be found on that game's own rules page.
07 Prohibited Activities
The following activities are strictly prohibited on the zepo99 platform and may result in immediate account closure:
- Creating or operating multiple accounts.
- Registering with false or misleading information.
- Abusing the bonus system by violating bonus terms and conditions.
- Playing games using software bots, scripts, or automation tools.
- Using the platform for money laundering or fraudulent purposes.
- Attempting to hack or gain unauthorized access to the platform's software or systems.
- Colluding with other users or engaging in match fixing.
- Operating an account on behalf of a minor.
- Using the platform for commercial purposes without zepo99's permission.
08 Responsible Gaming
zepo99 places the highest importance on responsible gaming. We believe that gaming should be an enjoyable form of entertainment and should never be a source of financial or psychological harm.
- Set deposit limits, session limits, and loss limits for yourself.
- If you notice signs of gaming addiction, notify our support team immediately.
- You can use the self-exclusion option to temporarily close your account for a set period.
- Keep minors protected from gaming.
- Never play with borrowed money.
For more information on responsible gaming, visit our Responsible Gaming page.
09 Copyright and Intellectual Property
All content on the zepo99 platform — including logos, designs, text, graphics, software, databases, trademarks, and other materials — is intellectual property owned by zepo99 or its licensors. The rights relating to this content are protected by applicable law.
- Reproducing, distributing, or using any content from the platform for commercial purposes without the express written permission of zepo99 is prohibited.
- The games available on the platform are the intellectual property of their respective game providers.
- No third party may use the zepo99 brand name or logo without authorization.
10 Limitation of Liability
zepo99 accepts no liability in the following circumstances:
- Any loss caused by internet disconnection or technical issues.
- Delays or failures in the services of third-party payment providers.
- Loss resulting from a user's own negligence or sharing account details with others.
- Natural disasters, war, strikes, or other force majeure events.
- Legal complications related to online gaming within the user's own jurisdiction.
zepo99's maximum liability shall in no case exceed the total amount of the transaction in question.
11 Account Suspension and Termination
zepo99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:
- Violation of any provision of these terms and conditions.
- Providing false or incomplete information.
- Suspected fraudulent activity or money laundering.
- Failure to provide requested identity verification documents.
- A court order or directive from a regulatory authority.
Regarding funds at the time of account closure, zepo99 will make a decision after completing its investigation. Legitimate funds will be returned to the user, but funds associated with fraudulent activity will be forfeited.
The user may also request to close their account at any time. In that case, any remaining funds will be returned through the designated payment method.
12 Changes to Terms & Termination
zepo99 reserves the right to change, amend, or update these terms and conditions at any time. The updated terms will take effect as soon as they are published on this page.
- For significant changes, we will attempt to notify users through their registered contact method.
- Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
- If a user objects to the new terms and conditions, they may request to close their account.
- zepo99 reserves the right to discontinue or modify any service without notice.
If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully valid and in effect.
13 Contact & Dispute Resolution
If you have any questions, complaints, or suggestions regarding these terms and conditions or any zepo99 service, please contact us:
- Live Chat: 24/7 support in Bengali (log in to the platform and start a chat).
- Email: [email protected]
We take all complaints seriously and try to resolve them as quickly as possible. When submitting a complaint, please provide your account ID and a detailed description of the issue so we can assist you promptly.
Any dispute arising from these terms and conditions will first be attempted to be resolved through discussion.
By registering an account on the zepo99 platform or using the site, you confirm that you have fully read, understood, and agreed to these terms and conditions. These terms and conditions form a legally binding agreement between zepo99 and you.