zepo99's Privacy Policy
This document fully describes how we collect, use, and keep your personal information secure.
Why This Policy Matters
zepo99 is committed to ensuring a safe and transparent online gaming environment for players in Bangladesh. This privacy policy ("Policy") explains in detail what information we collect about you when you use the zepo99 website and related services ("Services"), how we use that information, and what steps we take to protect your privacy.
By using our Services, you consent to the collection and use of information as described in this Policy. This Policy is an integral part of our Terms and Conditions. If you disagree with any part of this Policy, please refrain from using our Services and contact our support team.
zepo99 is intended for individuals aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected unknowingly, that information will be deleted immediately.
This privacy policy was last updated in 2026. We may revise it from time to time and users will be notified of any significant changes.
What Information We Collect
zepo99 collects two types of information to provide and improve its Services — personal information and non-personal (technical) information.
Personal Information
Information you provide directly during registration or when using the Services:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- Payment method details (transaction reference ID)
- Identity verification documents (if applicable under the KYC process)
- Information provided when contacting us
Automatically Collected Information
Technical information collected automatically when you use the Services:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited and time of visit
- Referral URL (how you arrived at the site)
- Cookie and session data
Gaming Activity Information
Information collected to improve your gaming experience and ensure responsible gaming:
- Betting history and amounts
- Win and loss records
- Deposit and withdrawal transaction history
- Bonus and promotional offer usage
- Session length and activity patterns
Communication Information
Information collected when you contact our support team:
- Live chat messages and their content
- Complaints or queries submitted by email
- Verification information provided for account support
- Feedback and reviews (if voluntarily provided)
How Collected Information is Used
zepo99 uses your information only for the following lawful purposes. We do not sell your information to third parties.
- Account Management: Creating, verifying, and securing your account and ensuring uninterrupted access to the Services.
- Transaction Processing: Processing deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and ensuring the security of transactions.
- Customer Support: Providing fast and effective resolution of your questions, complaints, or issues through 24/7 live chat and email support.
- Fraud Prevention: Detecting and preventing account fraud, money laundering, and other unlawful activities.
- Responsible Gaming Monitoring: Identifying patterns of problematic gaming behaviour to provide timely assistance and ensure player protection.
- Service Improvement: Analysing user experience to improve the platform's functionality, design, and gaming options.
- Promotional Communication: Informing you about bonuses, promotions, and new games based on your consent. You may unsubscribe at any time.
- Legal Compliance: Maintaining records required to comply with applicable laws and regulations, and responding to lawful requests from authorities.
Cookies and Tracking Technologies
zepo99 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the Services. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the core functionality of the Services, such as maintaining login sessions, security verification, and the shopping cart. They cannot be disabled.
Functional Cookies
These cookies remember your preferences, such as language selection and personalised settings, so you do not have to set them up again each time you visit the site.
Analytics Cookies
These cookies help us understand which parts of the site visitors use most. The information collected is aggregated and anonymous, and is used to improve the Services.
Cookie Controls
You can manage cookies by changing your browser settings. Please note:
- Disabling essential cookies may prevent some parts of the Services from working.
- Most browsers accept cookies automatically, but you can change your settings.
- Deleting or rejecting cookies may require you to log in again.
- You can opt out of third-party analytics cookies at any time.
Information Sharing and Disclosure
zepo99 does not sell, rent, or exchange your personal information to third parties. However, there are specific circumstances where sharing information may be necessary.
Service Provider Partners
Trusted third-party services may be used for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud detection. These partners operate under strict confidentiality agreements.
Legal Obligations
Information may need to be disclosed to comply with court orders, lawful requests from investigative agencies, or requirements under applicable law. Complying with applicable law in such cases is our legal responsibility.
Business Transfers
If zepo99 is part of a merger, acquisition, or asset sale, user information may be transferred. Users will be notified in advance and the protections of this Policy will be maintained.
Your Explicit Consent
Before sharing your information for any purpose other than those listed above, we will obtain your direct consent. You have the right to withdraw this consent at any time.
Security and Safety
Information may be shared to a limited extent when necessary to protect the rights, property, or safety of other users. This will always be limited to the minimum information required.
Aggregated Anonymous Data
Aggregated data that is not personally identifiable may be shared for market analysis or research purposes. No specific individual can be identified from this data.
Data Security Measures
zepo99 employs industry-standard technical and organisational security measures to keep your personal information secure. Our security practices are reviewed and updated regularly.
- SSL/TLS Encryption: All data transmission between your browser and our servers is secured through SSL encryption.
- Data Encryption: Stored sensitive information, especially payment data, is secured with strong encryption algorithms.
- Access Controls: Only authorised staff can access your information, and every access is logged.
- Security Audits: Regular security assessments are conducted by third-party experts to identify and address vulnerabilities.
- Two-Step Verification: An additional verification layer is provided to enhance account security.
- Secure Data Centres: Our servers operate in protected data centres that follow international security standards.
Steps Taken in the Event of a Security Breach
If a security breach occurs, zepo99 will take the following steps:
- Contain the incident quickly and prevent further damage
- Notify affected users by email as soon as possible
- Conduct an investigation to determine the cause and scope of the incident
- Strengthen security measures to prevent recurrence
- Notify authorities as required by applicable law
Your Rights and Choices
zepo99 believes that users should have control over their own information. Your rights are described below.
Right to Access Information
You may request a copy of the information we hold about you at any time. We will respond to this request within 30 business days.
Right to Correct Information
If your information is incorrect or incomplete, you may contact our support team to request a correction.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. Your request will be actioned immediately.
Right to Data Portability
You may receive your information in a structured, commonly used, and machine-readable format and transfer it elsewhere.
Right to Withdraw Consent
For information processed on the basis of your consent, you may withdraw that consent at any time, which will apply to future processing.
To exercise these rights, email [email protected] or contact our support team via live chat. We will respond to your request as quickly as possible after verifying your identity.
Data Retention Period
zepo99 does not store your information longer than necessary. The retention period is determined by the type of data, the purpose of collection, and legal requirements.
- Account Information: For the entire duration the account is active, and for a specified period after account closure as required by law.
- Transaction Records: Retained for the period required in accordance with financial regulations.
- Customer Support Communications: For the relevant period needed for dispute resolution and service improvement.
- Marketing Consent Records: Until your consent is withdrawn, and for a specified period thereafter as proof of consent.
- Technical Logs: For a limited period for security review and system troubleshooting.
Once the retention period ends, data is securely deleted or anonymised. In cases of legal obligations, it may not be possible to delete data before the specified period has elapsed.
Third-Party Services & Links
zepo99's services may include connections to third-party payment gateways and game providers. These third parties have their own privacy policies that are independent of ours.
Payment Providers
When transacting through bKash, Nagad, Rocket, and Upay, you are subject to the privacy policy and terms of those platforms. zepo99 is not responsible for information handled through these platforms. We only store transaction reference information.
Game Providers
Our platform features games from Pragmatic Play, PG Soft, JILI, Spribe, and other providers. These providers may collect certain information related to gaming activity in accordance with their own policies. Typically, this information is used to ensure game functionality and fairness.
zepo99 does not control the privacy practices of third parties and is not responsible for them. We recommend that you review the privacy policies of these third parties before engaging with them.
Policy Changes & Contact
zepo99 may update this privacy policy from time to time. Based on the nature and significance of the changes, we will notify you in the following ways:
- Important Changes: A direct notification will be sent to your registered email and a prominent notice will be displayed on the site.
- Minor Changes: You will be informed by updating the revised date on this page.
- Revised Policy Takes Effect: The updated policy will take effect from the date of publication. Continued use will be considered as acceptance of the changes.
We recommend that you visit this page regularly. If you do not agree with the updated policy, you may close your account and contact our support team.
Contact Us
If you have any questions or concerns about the privacy policy, or if you wish to exercise your rights, please contact us:
Our privacy team will review your request promptly and respond. For more details, please visit our FAQ page.