For ages 21+ — play responsibly

zepo99 Responsible Gaming

Stay safe while having fun — keep full control of your gaming experience at zepo99 with deposit limits, self-exclusion, and time-out features.

Age requirement: 21+ only

zepo99 operates strictly for people aged 21 and above. Online gaming is an adult activity and we ensure that minors are not able to use this platform in any way.

We follow an age verification process at registration. If any account is found to have provided false age information, that account will be closed immediately and any deposits will be considered void.

Use parental control software on your device to prevent underage members of your household from accessing this site.

21+

zepo99 is permitted for use by persons aged 21 and above only. Please confirm your age.

Our Protection Tools

zepo99 gives you the ability to keep full control of your gaming experience. The tools below are completely free and available to use at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a 72-hour cooling-off period applies if you choose to increase it.

Time-Out Feature

When you want to take a break, set a time-out from 24 hours up to 6 weeks. During this period no betting or deposits can be made on your account.

Self-Exclusion

If you need a longer break, choose self-exclusion. It applies for a minimum of 6 months up to permanently. All promotional emails will be fully stopped during this period.

Loss Limit

Decide in advance how much you are willing to lose over a set period. Once the limit is reached, the system will automatically protect you.

24/7 Support

Concerned about a gaming problem? Our Bengali-speaking support team is available 24 hours a day via live chat. No judgment — just support.

Reality Check

Receive smart reminders about your session time and spending at regular intervals. Each reminder helps you make a conscious decision.

What is responsible gaming and why does it matter?

Responsible gaming means playing in a way where you stay aware of your limits, treat entertainment as the top priority, and avoid taking excessive risks with money or time. Gaming can be an enjoyable leisure activity, but it should never be considered a source of income.

Millions of people in Bangladesh enjoy entertainment on online platforms like zepo99. We believe every player has the right to a safe and enjoyable experience. That is why we place responsible gaming culture at the centre of our platform.

Remember: gaming is entertainment, not an investment. Outcomes are never guaranteed and every bet carries the possibility of a loss. The urge to place more bets to recover lost money is a dangerous warning sign.

zepo99's Commitment

We do not only think about profit. The mental wellbeing and financial safety of every player matters equally to us.

Transparent Information

We do not manipulate the outcome of any game. Every game is conducted fairly and transparently. Fair play is our core principle.

Active Monitoring

Our system detects unusual gaming patterns and, when necessary, our team reaches out to you directly.

Warning Signs of Problematic Gaming

If any of the following signs apply to you, it is time to take a break and seek support.

  • You keep placing larger bets to try to recover money you have lost
  • You want to stop gaming but cannot stop yourself
  • You are hiding your gaming from family or friends
  • You are spending money set aside for bills or essential expenses on gaming
  • You feel restless or irritable when you are not playing
  • Gaming is causing harm to your work, studies, or relationships
  • You are gaming with borrowed money or in debt

Healthy Habits for Safe Gaming

  • Set a fixed budget and time limit before you start playing
  • Play for entertainment, not as a way to earn money
  • Avoid gaming when you are stressed, upset, or under the influence of alcohol
  • Take regular breaks and stay hydrated
  • Build the habit of not returning to a session after a loss
  • Do not replace time with family and friends with gaming
  • Actively use the deposit limit and self-exclusion tools
  • Talk to our support team whenever you need to — without any judgment

How to Use the Protection Tools

You can activate these features at any time from your zepo99 account settings. Or simply let our support team know directly.

1

Log In

Log in to your zepo99 account and go to account settings.

2

Responsible Gaming Tab

Find the "Responsible Gaming" option.

3

Choose a Tool

Choose from deposit limit, time-out, or self-exclusion — based on what you need.

4

Confirm

Confirm the changes. Reducing a limit takes effect immediately.

If you cannot find the settings or need help, contact our 24/7 live chat. Our team will assist you in Bengali with complete confidentiality. Email: [email protected]

Self-Exclusion: When You Need a Long Break

Self-exclusion is the most powerful protection tool. If you feel that gaming is having a negative impact on your life, use this option.

When self-exclusion is activated:

  • You will not be able to log in to or bet on your account
  • All promotional emails and notifications will be stopped
  • Any balance in your account will remain safe
  • It cannot be cancelled before the period ends

A request to extend the self-exclusion period can be made at any time, but a request to shorten or cancel it will only take effect after the cooling-off period.

Deposit Limit: Keep Your Budget in Check

Setting a deposit limit is the simplest and most effective way to keep your budget under control. You can set a limit for three periods:

Daily

Maximum deposit in 24 hours

Weekly

Maximum deposit in 7 days

Monthly

Maximum deposit in 30 days

Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 72-hour waiting period, giving you the opportunity to reconsider your decision.

Responsible Gaming FAQ

Here you will find answers to questions you may have about responsible gaming.

Reducing a limit takes effect immediately. However, if you want to increase a limit, it will only apply after a 72-hour cooling-off period has passed. This policy protects you from depositing more money on impulse.

Your account balance remains completely safe while self-exclusion is active. Once the exclusion period ends, you can withdraw normally. If you urgently need funds before the period is over, please contact our support team.

A time-out is a temporary break — typically from 24 hours up to 6 weeks. It is for when you just need a short rest. Self-exclusion is a longer-term step — from a minimum of 6 months up to permanent — and applies when a gaming problem has become serious. Self-exclusion also stops all promotional communications.

No. zepo99 is strictly for people aged 21 and above only. Minors are not permitted to use this platform. If any account is found to have provided a false age, that account will be closed immediately.

First, reach out via zepo99's 24/7 live chat — our Bengali-speaking team will assist you with complete confidentiality and without judgment. You can also email [email protected]. In addition, consider speaking with a trusted family member or friend.

When you activate the reality check, a message will appear on your screen at set intervals (for example, every 30 minutes) showing how long you have been playing and how much you have won or lost in the session. This helps you make informed decisions.

Play responsibly, enjoy the experience

Enjoy a safe gaming experience at zepo99 — cricket betting, slots, or live casino, all enjoyed responsibly.

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